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Customer Information — EB JUNIOR

Last Updated: October 7, 2026

At EB JUNIOR, we respect your privacy and are committed to handling your personal information responsibly. This page explains the customer information we may collect when you visit our website, place an order or contact us.

1. Information We Collect

When you interact with EB JUNIOR, we may collect information such as:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address

Order Information

Products purchased
Order number
Order amount
Payment status
Shipping and delivery information
Return or refund information

Communication Information

If you contact us through email, phone, WhatsApp or other communication channels, we may retain information necessary to respond to your enquiry or provide customer support.

2. Payment Information

Payments may be processed through third-party payment providers.

We may receive information such as payment status, transaction reference and payment method.

EB JUNIOR does not intentionally store your complete debit card, credit card, UPI or banking credentials on its own systems when payment processing is handled by a third-party payment provider.

Your payment information may be processed according to the privacy policy and terms of the applicable payment provider.

3. How We Use Customer Information

We may use customer information to:

Process and fulfil orders.
Deliver products.
Provide order tracking.
Process returns, exchanges and refunds.
Respond to customer enquiries.
Provide customer support.
Verify orders and prevent fraudulent transactions.
Improve our website, products and services.
Send transactional communications related to your order.
Send promotional communications where permitted and where you have provided appropriate consent.

4. Sharing Customer Information

We may share necessary information with trusted third-party service providers when required to provide our services.

These may include:

Payment processors
Courier and logistics partners
Website and hosting providers
Technology providers
Analytics and marketing service providers
Customer support providers

We only share information reasonably necessary for the relevant purpose.

We do not sell your personal information as a standalone product.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember preferences.
Understand website usage.
Improve the shopping experience.
Measure marketing and advertising performance.

You may be able to control certain cookies through your browser or device settings.

Disabling certain cookies may affect website functionality.

6. Marketing Communications

If you have opted to receive promotional communications from us, we may contact you about:

New products
Offers
Collections
Events
Promotions
Brand updates

You can unsubscribe from promotional email communications using the unsubscribe option provided in the relevant communication.

Transactional messages relating to your orders may still be sent when necessary.

7. Customer Data Security

We take reasonable measures to protect customer information against unauthorised access, misuse, loss or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain customer information for as long as reasonably necessary to:

Fulfil orders.
Provide customer support.
Maintain business and transaction records.
Meet legal, tax, accounting or regulatory requirements.
Resolve disputes.
Prevent fraud or misuse.

When information is no longer required, it may be deleted or anonymised where appropriate.

9. Customer Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of certain information.

To make a request, contact us using the details below.

We may need to verify your identity before processing certain requests.

10. Children's Information

EB JUNIOR sells products intended for children, but our website and online purchases should be made by parents, guardians or other adults legally authorised to make purchases.

We do not knowingly seek to collect personal information directly from children for independent purchasing or account creation.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

EB JUNIOR is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

12. Changes to Customer Information Policy

We may update this Customer Information page from time to time to reflect changes to our business, technology, services or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.