Shipping policy

Shipping Policy — EB JUNIOR

Last Updated: October 7, 2026

At EB JUNIOR, we aim to make every order reach you safely and within the estimated delivery timeline. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Shipping Availability

We currently offer shipping across India.

Delivery availability may vary depending on the customer's location, courier coverage and the products included in the order.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing may take longer during:

Sales and promotional periods
Festive seasons
High-volume order periods
Unforeseen operational circumstances

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

3–5 business days across India.

Delivery timelines are estimates and are not guaranteed. Remote locations, difficult-to-service areas, weather conditions, courier delays and other unforeseen circumstances may require additional time.

4. Shipping Charges

Free shipping is available on eligible orders, as communicated on the website or at checkout.

If any shipping charge applies to your order, the applicable amount will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you may receive tracking information through your registered email address, phone number, WhatsApp or other applicable communication channel.

You can use the tracking information provided to check the current status of your shipment.

6. Delivery Attempts

Our courier partner will generally make delivery attempts at the address provided during checkout.

Please ensure that:

Your delivery address is complete and accurate.
Someone is available to receive the order where required.
Your phone number is reachable.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number or repeated failed delivery attempts, the order may be returned to us.

Additional shipping charges may apply if a shipment needs to be re-dispatched due to incorrect information provided by the customer.

7. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

COD availability may depend on:

Delivery location
Order value
Product eligibility
Courier availability
Previous order history

EB JUNIOR reserves the right to restrict COD availability for certain orders or locations.

8. Prepaid Orders

Customers choosing an eligible prepaid payment method may receive 5% off, where the applicable offer is active.

Promotional terms, eligibility and exclusions may vary and will be displayed at checkout or in the relevant promotional communication.

9. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including:

Extreme weather
Natural disasters
Public holidays
Courier disruptions
Transportation issues
Government restrictions
High-volume periods
Incorrect or incomplete delivery information

We will make reasonable efforts to assist customers in tracking delayed shipments.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, please document the condition of the package before opening it where possible.

If the product inside is damaged, defective or incorrect, contact us within 48 hours of delivery with:

Order number
Photographs/videos of the package
Photographs/videos of the product
A brief description of the issue

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible and preferably within 48 hours of delivery.

We may request photographs, videos or other information to verify the issue.

Once verified, we may provide a replacement, exchange or refund, as applicable.

12. Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible.

Address changes may not be possible once the order has been processed or handed over to the courier.

EB JUNIOR is not responsible for delivery issues resulting from an incorrect address provided by the customer.

13. International Shipping

At present, EB JUNIOR primarily ships within India.

International shipping, where offered in the future, may be subject to additional shipping charges, customs duties, taxes, import restrictions and other applicable charges.

Any applicable international shipping terms will be communicated separately.