Refund policy

Return & Refund Policy — EB JUNIOR

Last Updated: October 7, 2026

At EB JUNIOR, we want every purchase to be a smooth and thoughtful experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement within the applicable return window.

1. Return Window

You may request a return within 3 days of receiving your order.

To be eligible, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags, labels, packaging and accessories intact.
Not be washed, altered, damaged or used.
Be returned with the original invoice/order details where applicable.

Products that do not meet these conditions may be rejected after inspection.

2. Damaged, Defective or Incorrect Products

If your order arrives:

Damaged
Defective
Different from what you ordered
Missing an item

please contact us within 48 hours of delivery.

For damaged or incorrect products, please share clear photographs/videos of the product and packaging along with your order number. This helps us investigate and resolve the issue quickly.

Where the issue is verified, EB JUNIOR may offer a replacement, exchange or refund, depending on product availability and the circumstances of the case.

3. Change of Mind / Size Issues

Returns or exchanges due to change of mind or incorrect size are subject to product eligibility and availability.

Products must remain unused, unwashed and in their original condition.

Customers may be responsible for applicable return shipping charges in cases where the return is not due to a product defect, damage or incorrect item being supplied.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety or product-specific considerations.

These may include:

Used or washed clothing.
Personal-care or hygiene products that have been opened or used.
Products that have been personalised or customised.
Products damaged after delivery due to improper use.
Items without original tags or packaging.

Any product-specific return restriction will be communicated on the relevant product page where applicable.

5. How to Request a Return

To initiate a return, contact us with:

Order number
Name used for the order
Product name
Reason for return
Clear photographs/videos where relevant

You can contact our support team at:

Email: hello@experience-bureau.com
Phone / WhatsApp: +91 78358 02518

Our team will review the request and provide the next steps.

6. Return Approval & Inspection

All returned products are subject to inspection.

A return request being submitted does not automatically guarantee approval. The product must satisfy the conditions specified in this policy.

Once the returned product is received and inspected, we will communicate the outcome and applicable resolution.

7. Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may vary depending on your bank, payment gateway or financial institution.

For Cash on Delivery orders, we may request appropriate bank/payment details to process an approved refund.

8. Shipping Charges

Where the return is due to a verified defect, damage, incorrect product or fulfilment error by EB JUNIOR, applicable return shipping costs may be covered by us.

For eligible returns made for reasons unrelated to a product defect or fulfilment error, applicable return shipping charges may be borne by the customer.

9. Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, EB JUNIOR may offer an alternative resolution, including a refund where applicable.

10. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

11. Policy Changes

EB JUNIOR reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated date.